Pega Facility Survey FAQ | Jabil
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FAQ

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Facility Survey

When opening the Facility Survey, review the Facility Survey Instructions before completing the survey.

Do not close this survey without clicking the close button. It will remain locked for 2 hours.

After logging in, please complete all required fields:

  1. Survey completed by
  2. Facility information – Confirm/Edit/Delete
  3. Sub-contractor location
  4. Facility Types
  5. Commodities

Once all required fields are filled in, click the “Next >” button to proceed to the next facility location.

After completing all facility information, click the “Submit” button to finalize and submit the survey.

Screenshot of the Facility Survey page showing required fields highlighted in red, including survey completed by, confirm edit or delete, sub-contractor location, facility types, commodities, and the next navigation button.
Complete all required Facility Survey fields, use Next > to move through facility locations, then submit the survey when finished.

Survey Cannot Be Submitted

Why the supplier keeps receiving reminder emails even though they believe the Facility Survey was submitted

It appears that the survey was not submitted successfully. If the submission is incomplete, the system will continue sending reminder emails.

Solution:

Please ensure that all mandatory fields are filled in. After clicking “Submit,” you should see a confirmation message as shown below. If you do not see this message, it means some required information is still incomplete.

Thank you for completing the survey. As a valued partner of Jabil you may be receiving additional requests for information.

How to know if the information is incomplete?

Solution:

You will see a red flag on the page. This means the required information has not been filled in yet and must be completed before the survey can be submitted.

Screenshot showing a Facility Incomplete message with required fields marked in red, including Facility Types and Commodities fields highlighted.
Required fields marked in red indicate incomplete information that must be completed before the Facility Survey can be submitted.

Supporting Documentation

1. Facility Survey Instruction.docx 2. Survey Cannot Be Submitted.docx 3. System Auto Locked.docx 4. Why I Can't Open The Survey.docx

How to Fill in the Certificate Expiration Date

The certificate expiration date is in the MM/DD/YYYY format. You can type the date manually using this format, or click the calendar icon to select the certificate validity period.

Screenshot showing the Certificate Expiration Date field with the date 01/09/2027 entered and a calendar date picker open to January 2027 with January 9 selected. A red arrow points to the calendar icon.
Enter the date manually or select the date from the calendar picker.

How to Submit the Questionnaire Successfully

After you finish all the questions, click the SUBMIT button at the top right or bottom right of the questionnaire.

Next, click SUBMIT again in the pop-up window.

Screenshot showing the questionnaire submission pop-up with Cancel and Submit buttons, followed by a landing page where the questionnaire status shows Completed.
Click SUBMIT in the pop-up window, then confirm the questionnaire status shows Completed on the landing page.

The Questionnaire Cannot Be Submitted

If you see the Complete Missing Fields pop-up message after clicking SUBMIT, it means some questions are still incomplete.

If you notice red dash icons next to any section, it indicates that there are unanswered questions in that section.

Screenshot showing a Complete Missing Fields message that lists incomplete questions, and a questionnaire navigation panel with a red dash icon next to Qualification Assessment to indicate unanswered questions.
Complete any missing fields identified in the pop-up message and review sections marked with red dash icons.

Error When Submitting the Questionnaire – “Application Error”

If this pop-up message appears, please contact SCM_Contact@Jabil.com immediately for assistance.

Screenshot showing an Application Error pop-up message with text stating that an error occurred while submitting the request and to try again, with an OK button below.
Contact SCM_Contact@Jabil.com if the Application Error message appears while submitting the questionnaire.

Selecting the Type of Products Your Company Supplies to Jabil

In Question 1 of the Qualification Assessment section, one sub-question asks you to select the type of products your company supplies to Jabil.

You must select at least one product type or commodity.

If you select “Not Applicable” for all three commodities, the questionnaire will be returned to you for correction, as this response is not acceptable.

Please refer to the examples below to see how to answer this question correctly.

Screenshot showing an incorrect response for commodities type, where Not Applicable is selected for mechanical, electro-mechanical, and electrical commodities.
Incorrect response: selecting Not Applicable for all commodity types is not acceptable.
Screenshot showing examples for selecting the type of products a company supplies to Jabil, including incorrect and correct commodity selection examples.
Select at least one actual product type or commodity. Do not select Not Applicable for all three commodities.

If you click the link and the questionnaire does not appear, please try one of the following methods to access it:

  1. Open the link in private/incognito mode in your current browser.
  2. Clear your browsing history/cache in your current browser.
  3. Try using a different browser (e.g., Google Chrome, Microsoft Edge, Safari, or Firefox).
Screenshot showing Microsoft Edge Settings under Privacy, search, and services, with Clear browsing data highlighted in red.
Clear browsing history/cache in your current browser if the questionnaire link does not open.

Supporting Documentation

1. How to Fill Out Certificate Expiration Date.docx 2. How to Submit the Questionnaire Successfully.docx 3. The Questionnaire Cannot Be Submitted.docx 4. Error When Submitting the Questionnaire.docx 5. Selecting the Type of Products Your Company Supplies to Jabil.docx 6. The Link Cannot Be Opened.docx

If you click the link and the questionnaire does not appear, please try one of the following methods to access it:

  1. Open the link in private/incognito mode in your current browser.
  2. Clear your browsing history/cache in your current browser.
  3. Try using a different browser (e.g., Google Chrome, Microsoft Edge, Safari, or Firefox).
Screenshot showing instructions to clear browsing history or cache in the current browser and to try a different browser, including a settings page with Clear browsing data highlighted in red.
Clear browsing history/cache in your current browser, or try a different browser if the questionnaire link does not open.

Cannot Go to the Next Page

If you are unable to proceed to the next page and see red highlighted fields after clicking the “Next” button, it means that some mandatory fields * have not been completed.

The red highlights indicate the required information that is still missing. Please complete all highlighted fields, then click “Next” again.

Screenshot showing a Business Partner Registration form with several mandatory fields highlighted in red, including address line, city, postal code, and website fields, with the Next button at the bottom right.
Complete all red highlighted mandatory fields, then click Next again to continue.

Supporting Documentation

1. The Link Cannot Be Opened.docx 2. Cannot Go to the Next Page.docx