Jabil is committed to delivering the highest-quality products, services, and supply chain management processes in the industry. Consistently applying Lean Six Sigma principles throughout Jabil has improved manufacturing efficiency; reduced variations, defects and costs; eliminated product development waste and non-value-added activities; improved process value stream flow; and, delivered customer products in the most effective ways.
The goal of Jabil's global Lean Six Sigma team is to create a workforce of problem solvers, where everyone is focused on continually driving improvements in quality, delivery, and cost. Prioritizing Lean Six Sigma is a significant part of Jabil's culture within all our plants and throughout all functional departments, including finance, business development, product development, supply chain management, and others. To foster continuous improvement, different levels of the organization undergo different Lean and Six Sigma certifications: Shop Floor, Bronze, Silver, Champion, or Black Belt. The Shop Floor certification is geared for all employees and provides foundational Lean knowledge. The Bronze certification provides general awareness of Lean Six Sigma principles, systems, and tools for eliminating waste and is for supervisors, engineers, managers and directors. The Silver certification for managers develops leadership skills and in-depth knowledge of Lean Six Sigma principles and tools. The Champion certification is a one-day program to enable senior leaders to effectively improve management operations within the company. The Black Belt training is directed at management and develops in-depth knowledge of Six Sigma principles for reducing variation.
To further support the Lean Six Sigma implementation, Jabil holds an annual continuous improvement challenge called "Deliver Best Practices" to reward, recognize, and share innovative process improvements throughout the company. The competition covers four categories: Customer Satisfaction, Employee Development, Operational Excellence, and Social and Environmental Responsibility.
Since 2010, all teams have been following the Define, Measure, Analyze, Improve, Control (DMAIC) or the Define, Measure, Analyze, Design, Verify (DMADV) methodologies to execute and present their improvement projects — reinforcing a standard, scientific approach to continuous improvement at Jabil. In 2012, teams developed and launched a platform for managing, tracking, and sharing all Lean Six Sigma projects as well as for automating competition submissions and judging processes. This platform has been a huge success in fostering replication and collaborative innovation at Jabil.