Vending technology is evolving quickly and new or retrofitted machines are engaging shoppers like never before with touch-screen controls, video, audio, scent, gesture-based interaction and cashless payment. Intelligent vending machines also provide businesses real-time insights into their customers’ purchasing patterns. According to Persistence Market Research, the global intelligent vending machines market is expected to reach $15 billion by 2025, with a projected CAGR of more than 15 percent during the forecasted period. Despite the fast pace of anticipated growth, the industry is struggling to meet new market demands and consumer behavior. Low operating margins, a steady rise in rents, ROI concerns and high credit-card transaction fees have slowed adoption.
Jabil Retail is filling the biggest gaps in adoption with its end-to-end retail capabilities, ecosystem of innovative partners and global footprint. Jabil Retail has partnered with Intel to supply Intel’s reference design for intelligent vending, which includes a processor-based design and Application Programming Interfaces (APIs) for accessing machine peripherals. In addition to optimizing hardware and configurable software, Jabil Retail integrates UI and control software, sensors and remaining components in a consolidated, connected platform. Process innovation is strengthened further by Jabil’s scalable services, engineering breadth and half-century of technology, manufacturing and supply chain experience.
These smart upgrade solutions integrate vending machine hardware, software, user interface, payment system, wireless communications and remote management into one comprehensive, connected platform.
The ability to collect a vast amount of data comes from Jabil Retail’s installation of sensors that capture vending machine inventory, customer buying patterns and preferences, as well as key performance indicators regarding temperature and other major functionality. Sending and receiving real-time notifications via the cloud also provides operators with much-needed visibility into inventory levels to automate restocking as well as instant updates on performance problems to expedite repairs while reducing maintenance costs.
Available now, Jabil Retail offers different levels of scalable services, encompassing strategy, customer experience, hardware/software integration, analytics and ongoing support.
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