How to Build Supply Chain Resilience Before the Next Disruption

Supply chain resilience is important — nay, critical — because supply chain disruptions have always been happening and will keep happening. Before the COVID-19 pandemic in the early 2020s, on average, companies experienced a one-to-two-month disruption every three and a half years or so. During the pandemic, it seemed that new disruptions popped up daily.

In the new normal, we can expect that disruptions will happen at least as often as they did pre-pandemic, if not more often. These increasing disruption rates can be attributed to increasingly complex global supply chains; increases in inclement weather related to climate change; geopolitical disruptions that can disrupt lengthy supply chains; and other challenges that will ultimately arise as a result of developing markets, products and technologies. Although so many of these events are out of any one company's control, companies can regain some control by building their supply chain resilience.

What is Supply Chain Resilience?

Supply chain resilience is a company’s ability to navigate unexpected supply chain disruptions with its existing capabilities. In other words, supply chain resilience is the ability to react to problems and recovering from them without significant impact to operations and customer timelines.

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What is Supply Chain Resilience?

When disruptions do occur, they can be catastrophic for not only operational excellence and employee morale but for the company's bottom line. Supply chain disruptions can cost an organization 45% of a year's profits throughout the course of a decade.

But a focus on resilience will have a plethora of payoffs. One study by Boston Consulting Group across a variety of industries found that resilient companies outperformed competitors in times of crisis on relative total shareholder return, the chosen measure of resilience for this study. In stable quarters, the gap between 25th percentile companies and 75th percentile companies was about 16 percentage points. However, in crisis quarters, this gap widened to 30 percentage points. This means that resilient companies nearly doubled their lead over competitors that did not focus on resilience as much.

Resilient companies also tend to experience weaker shocks from disruptions, can recover faster and might even end up performing better than they did pre-disruption.

How to Build a Resilient Supply Chain

One of the hallmarks of supply chain resilience is change. Building supply chain resilience requires changing and updating current processes and practices to address current challenges. But this is not a one-and-done project. As the world and global markets evolve, supply chains must also keep changing to keep up with them. And as new challenges arise, companies need to adjust their supply chain resilience plans to stay ahead of the upcoming risks.

For now, this means that companies need to make changes to their approaches to the three core enablers of supply chain resilience: processes, people and technology.


Companies need to rewrite their supply chain playbooks and, in some cases, toss aside old best practices in favor of new ones. For decades, businesses have focused on minimizing costs, reducing inventory and increasing asset utilization instead of protecting supply chains from production-halting disruptions and bettering flexibility. Consequently, many were unprepared for the shockwaves from a global crisis.


Several key supply chain management processes are evolving:

1. Forecasting

Current approaches to forecasting link sales requirements to operations, raw materials and component availability to predict future demand and ensure that an organization can operate to deliver on that demand. But with increasingly complex global supply chains, companies need more than just these cross-functional insights within their own four walls. They need end-to-end supply chain visibility to peer into the demand and risk forecasts for their supply chain partners. Most practically, it helps to know about current lead times for your suppliers and what risks might cause interruptions and delay that timetable. A challenge at one supplier can have ripple effects across the rest of the supply chain, causing each subsequent link to experience delays and fail to meet forecasts.

Achieving end-to-end supply chain visibility can be a roadblock for organizations working toward supply chain resilience. Some companies are still operating with silos within their own companies, but end-to-end visibility involves breaking down those walls and then creating transparency between you and your suppliers. It is critical to build trust among all key stakeholders and increase collaboration to share relevant insights. Furthermore, the level of supply chain visibility an organization achieves directly relates to its ability to weather the next supply chain disruption. This means that the greater the visibility the better.

A recent study by IndustryWeek and Jabil found that companies are increasing their focus on supply chain resilience. Nearly 75% of surveyed organizations rate their ability to weather the next supply chain disruption as good or excellent because they have made significant investments in their visibility capabilities or because they have end-to-end visibility and therefore the ability to quickly adapt. By comparison, only 50% of respondents in Jabil's 2020 special report on supply chain resilience rated their predictive supply chain's effectiveness in the face of COVID-19 as good or excellent.

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Furthermore, 59% of the 713 survey participants from seven different industries in the IndustryWeek and Jabil study said they plan to implement demand planning and forecasting tools in the short to medium term. In addition, 23% plan to implement them in the long term. These tools help manufacturers anticipate market changes and proactively respond to them. They may use the data to preorder supplies, increase safety stock or increase capacity to meet future demand.

2. Inventory Management

For years, a best practice for inventory management has been a just-in-time approach. The idea is that an organization or facility carries enough stock to meet demand — known as cycle stock — plus some buffer stock to cover demand surges, production interruptions or operational delays. Carrying more than you need means that you are unnecessarily tying up capital and space in stock that you don't need in the near future.

However, in an age of supply chain disruptions and longer lead times, companies need to shift to a more conservative inventory management strategy that includes more buffer stock.

Toyota Motor Corp., which is credited as being the inventor of the just-in-time strategy, changed its own rulebook as result of the multilayer ceramic capacitor (MLCC) shortages. Toyota directed its suppliers to increase their semiconductor inventory levels from three months to five months. Although this strategy shift technically made the company less efficient in terms of inventory management, Toyota continued to churn out record-breaking profit levels and a record monthly output level following the change.

However, the Jabil and IndustryWeek survey found this may not be standard across companies. More than a quarter (28%) of respondents said they have no plans to move away from just-in-time manufacturing. A little under one-third (32%) said they have implemented this strategy since the beginning of the pandemic.

Investments in optimized inventory strategies are worth considering to drive order flexibility and service-level performance. These include: management of long lead times; inventory positioning; safety stock to counter unexpected demands; and dynamic, localized replenishment models to ensure materials are delivered exactly when they are needed — not simply when they're forecasted to be needed.

3. Supplier Relationship Management and Sourcing

It still is important to follow a clearly defined sourcing strategy linked to supply chain risks, not just costs. Make sure you have a good reason for working with specific suppliers. Stay away from single-source relationships unless absolutely necessary, and work to expand your supply network to reduce supply chain risk.

Recent supply chain disruptions have increased interest in reshoring and nearshoring to shorten supply chains, thus reducing lead times and the risk of interruptions. However, this is easier said than done because local companies may not have the bandwidth to take on additional customers, and vertically integrating manufacturing for needed supplies is a costly investment. As such, fewer companies are jumping to this solution in the near term.

According to the survey by IndustryWeek and Jabil, only 26% of participants plan to nearshore or reshore production. Instead, companies are opting for more conservative practices, including:

  • Renegotiating supplier agreements (31%).
  • Diversifying their supplier bases (31%).
  • Reevaluating existing suppliers (29%).
  • Investing in supply chain technologies (26%).

Effective supplier relationship management also can help companies unlock key competitive advantages. Working with suppliers has to be more than just a transactional relationship. Strong supplier relationships have always been important, but in times of supply-demand imbalances, strong relationships are critical. During tough times, suppliers often prioritize deliveries of scarce materials to long-term, reliable partners. The timing challenge is that these relationships need to be established in good times for customers, not when customers are in a bind. Strong relationships are built over the course of years through site visits and data sharing.

The mantra we use at Jabil is to treat supplier partners like a customer, and this approach has worked well for us the past eight to 10 years. We take the time to get to know them deeply: their leadership, their capabilities, their challenges and their goals. When we have the capacity, we help them with their pain points and do what we can to help them reach their goals. We collaborate with them on innovation and mutually share data to show how we contribute to each other's successes. Building this level of trust and collaboration contributes to strong relationships. For the most critical suppliers, this should be taken a step further by establishing C-suite-level relationships between the two companies. This elevates the importance of the relationship and makes both companies feel mutually respected and like they are a priority to the other.


4. Commodity Management

Pinpoint the commodities that are most critical to the products and goods you produce. Once you've identified those commodities, build your strategy around them so you can be assured of supply when the inevitable next disruption happens. The goal of your commodity management strategy should be to work toward establishing cost leadership, which is particularly challenging with inflation and component shortages. Still, investment in a commodity management structure can end up paying for itself many times over if you can ensure the right components are in the right place at the right time at the right price in spite of the headwinds you may face.


Companies need enough manpower to complete the work, but they also need skilled workers with the knowledge to help their employers tackle tough challenges. According to 2022 research by MHI and Deloitte, hiring and retaining qualified workers is companies' No. 2 supply chain challenge, but it was the No. 1 challenge for the nine years before that. In the Jabil and IndustryWeek survey, 60% of respondents felt moderate or negative impacts from labor shortages during the pandemic. As supply chains transform, it's increasingly difficult to find anyone with some — if any — knowledge about the latest and greatest technology or strategies. Most companies and employees will have to learn as they go as they wade into uncharted territory.

This means that companies should address talent acquisition through the lens of preventing future supply chain disruptions and seek out employees with the potential to support their organizations in that regard. Scout for knowledgeable engineers, procurement specialists and supply chain managers who can supplement existing talent and help the company navigate a difficult business environment. Concurrently, look for people with market knowledge who can help the company stay ahead of market trends. Manufacturing will never slow down, so you need the right people to help you keep up with the pace of business.

Once you have the talent you need, structure your organization for success. Organize a commodity management team and a supplier relationship team. Commodity managers focus on short-term goals and should be experts in their specific commodities markets. This means they are constantly aware of new products, supply chain developments, pricing changes and other market activities. Such awareness can help mitigate issues related to cost increases and component shortages.

Supplier relationship managers work with a long-term technology roadmap. These individuals do not handle price negotiations or the short-term business of their commodity counterparts. Instead, they are focused on building relationships with suppliers at the executive level by understanding their core business strategies and proactively approaching these partners with opportunities for mutual benefit. Companies are recognizing the value of these relationships to their overall supply chain strategy. Nearly three-quarters (71%) of Jabil and IndustryWeek survey respondents rated supplier relationship management a 4 or 5 on a five-point scale for its importance to supply chain resiliency.

At the same time, it is important to remember that your employees are more than just workers; they are people. During the Great Resignation, people were burned out and left their jobs in droves in search of something better — better pay, better benefits, better commutes (or remote work) and better work-life balance. Fortunately for supply chain, the Great Resignation has not had a major impact on the industry, with just 13% of surveyed professionals changing jobs in 2020 and 14% switching to another job in 2021.

However, this does not mean the resignation trend won't rise at any moment. Just as you want to build relationships with your suppliers and be a customer of choice, you want to be an employer of choice for your employees. Review your compensation and benefits packages to make sure they are at least on par with market trends, but then look to do more. See what top companies are doing to offer better work-life balance or survey your own employees about what they truly need from their employers.

Still, some companies may have very little wiggle room in their operations and budgets to extend more benefits or hire an ideally sized team to support all operations with extra breathing room. In those cases, companies should consider partnering with a manufacturing solutions provider, which can help enable supply chain resilience.


Technology can help employees complete the above-mentioned processes more easily and accurately and allow organizations to bolster their supply chain resilience by staying ahead of challenges and trends. For example, real-time analytics and decision-support tools, including enterprise resources planning and electronic data interchange platforms, can help provide baseline data, which, in turn, justifies investments in spend, supplier and commodity analyses. Together, these provide enriched data sets that can help managers better understand the dynamics of the procurement process; make decisions related to customer needs, production schedules, logistics and delivery requirements; anticipate upcoming challenges, including shortages; and respond quickly to market shifts.

Today's digital economy demands a new approach to manage the entire supply chain ecosystem, known as supply chain digital transformation. According to McKinsey & Co., this involves "employing analytics, artificial intelligence, robotics, the Internet of Things, and other advanced technologies to collect and process information automatically and either support decision-making and other activities or automate them altogether." A fully integrated suite of sourcing, orchestration and logistics platforms that uses big data analytics and artificial intelligence can deliver greater visibility, recommended actions and predictive risk mitigation for supply chain resiliency.

The pandemic has pushed many supply chains to accelerate their timelines for digital transformation and focus on short-term investments because there is such an immediate need for advancement. Respondents to the survey by IndustryWeek and Jabil said they are looking to increase their supply chain visibility and relieve workers of repetitive, manual tasks so they can focus on higher-value activities.

In the short term, organizations are implementing demand planning and forecasting and supply chain risk management technology. In the medium term, they are focusing on automated material-handling systems, business intelligence analytics, cloud computing, Internet of Things, predictive analytics, procure-to-pay solutions, track-and-trace solutions, transportation management systems, digital twins and warehouse management systems. In the long-term, companies are keeping an eye on trends like artificial intelligence and machine learning, blockchain, and robotics, which indicates that there may not yet be enough solid use cases for these types of technology. Nearly half of respondents (46%) say they are investing in some type of supply chain visibility technology to improve collaboration with suppliers.

Take a fresh look at the technology you are using and make sure it is purpose built for the decisions you are trying to drive. If they are not doing the job, look to other solutions on the market — even if they are not specifically built for your field — to serve you better.

How to Strategize for Supply Chain Resilience

Although managing and transforming your organization's approach to processes, people and technology are the critical details to achieving supply chain resilience, there are some big-picture strategies that will help you get there too. The following steps can help organizations minimize supply chain vulnerability in the event of future disruptions.

1. Define what supply chain resilience means to you.

Supply chain resilience will look different at every company. Identify your pain points and top risk factors — from both inside and outside your organization — and put plans into place to soothe the pain points and mitigate risks. Also analyze your strengths and capabilities and consider how you can leverage those to bolster your supply chain resilience.

2. Review your strategic product design.

In today's evolving market, engineers are spending an increasing amount of time redesigning products and future-proofing them when possible to hedge against manufacturing disruptions and component shortages. This means there's a need to update the parts selection process and evaluate components for current and future market availability.

Engineers also must stay abreast of what parts gain legacy status and ensure they're not included in new product designs. Keep tabs on what products are available in the market, where you can procure them, as well as the latest standards of design and best practices for managing your supply base. Increased end-to-end supply chain visibility and strong supplier relationships can help with this. Also, keep an eye on the needs and trends of the specific markets you serve. This is all part of improving your supply chain resilience.

Companies also need to be aware that it will be difficult to keep product designs stable throughout the next 10 or 15 years. Suppliers will most likely discontinue parts — or at least make fewer of them — so products should be designed with some flexibility to incorporate the different parts that will be readily available in the future. Or, at the very least, companies will need to be prepared to redesign products to keep pace with the components market. An unexpected redesign process can set your product and company back considerably. 

3. Develop a business continuity plan for multiple disruptions.

With so much potential for a supply disruption — from natural disasters to geopolitical conflict to component shortages — it's impossible to definitively plan for the next crisis. For instance, a pandemic has always been on that list, but nobody was prepared to actually contend with one. But companies are re-energizing their supply chain strategy by ramping up their business continuity plan. A continuity plan looks at all the risks, quantifies them and establishes a plan to deal with them in case they occur.

How to Measure Supply Chain Resilience

Once you've built up your supply chain resilience, there are three core metrics to evaluate supply chain resilience: time-to-survive, time-to-recover and time-to-thrive.


Time-to-survive refers to the amount of time it takes for your business to resume your supply chain operation after a disruption. For example, the time-to-survive for some factories in China took about three weeks after initial COVID-19 outbreaks. That's approximately how long it took to secure the necessary personal protective equipment, establish safety regulations, obtain government clearance and re-open the factories.

There are a number of questions companies need to work through in time-to-survive:

  • How do we pay people?
  • How do we get people back into the workplace?
  • Can we take corrective action to reopen our doors?
  • What is the problem, do we understand it, and how do we resolve it?

Essentially, time-to-recover is the time it takes you to recover all of your backlog. Even though the Chinese factories were functioning again in less than a month, they were running at a fraction of their normal capacity because of lost time and a lack of workers. As a result, it took about three or four months to recover their backlogs.

Time-to-thrive is an evaluation of the company after it has emerged from a crisis. It compares the states of the company pre- and post-crisis and asks, "How are we stronger now because of what we learned during the supply chain disruption, and how have we changed in response?"

Companies that navigate volatile supply chains and turbulent market conditions and adjust their strategies to be more prepared in the future can emerge from disruptions with a win. To do this, they need to pivot their services to match what the market really needs as opposed to what it needed before. Because of this, they can earn more business. This is where supply chain resilience makes a difference.

Global Supply Chain Readiness Report: The Pandemic and Beyond

Insights from over 700 decision-makers at OEMs across seven key industries that pinpoint how the pandemic has been impacting supply chains and how organizations are changing in response.